Telephone Triage and Consultation by SallyAnne Pygall
Brand: Royal College of General Practitioners
Product Description
The primary aim of this book is to provide an understanding of what is required when GPs practice nurses receptionists and outofhours workers are engaged in clinical telephone assessments often referred to as telephone triage or telephone consultations or anywhere that patients are assessed over the phone. The reader will learn real practical tools and techniques to apply in their daily work for managing calls in busy environments and will gain insight into identifying and avoiding hazards when carrying out telephone assessments. Deliberately conversationalist in style this guidebook addresses the preparation underlying principles and stages in telephone triage and consultations from beginning to end including when to conclude safely. Each chapter is dedicated to key areas to allow the reader to access precise information. The book argues that the real purpose of a telephone assessment is not to diagnose but to determine the need for further assessment and why focussing on diagnosing can be a risk to the patient. It also provides information on how to quality assure your calls as well as the use of protocols in telephone calls. Based on empirical evidence the book draws heavily on the authors own personal experience and knowledge of working in clinical telephone services and the problems and benefits associated with this highly demanding and riskladen area. Importantly it seeks to address the callers or patients perspective to ensure the clinician has a better understanding of how they can balance patient needs with workload demands and accessibility. The book also provides an understanding of the current models of healthcare delivery with the associated pressures on todays clinicians including the advent of more intense triage systems being implemented in general practice. show more
Condition : New
Author : SallyAnne Pygall
Weight : 410
Publisher : Royal College Of General Practitioners
Language : English
EAN : 9780850844269
ISBN10 : 0850844266
Format : Paperback Softback
Date of Publication : 20160228
Place of Publication : United Kingdom
Pagination : 158 Pages
Dimensions : 171 X 245 X 14